1. The BUYER may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason within 14 (fourteen) days from the date of delivery of the product to him or to the person/organization at the address he indicated. Expenses arising from the exercise of the right of withdrawal shall belong to the SELLER, except for legal exceptions.
2. In order to exercise the right of withdrawal, written notice must be sent to the SELLER via registered mail or e-mail to the relevant addresses of the SELLER within 14 (fourteen) days.
3. In case of exercising the right of withdrawal,
a. The invoice of the product delivered to a third party other than the BUYER or to the BUYER (if the invoice of the product to be returned was issued in the name of a legal entity/merchant, it must be sent together with the return invoice issued by the legal entity/merchant. Returns of orders whose invoices are issued in the name of a legal entity/merchant cannot be completed unless a RETURN INVOICE is issued.)
b. Return form; In order for the BUYER to exercise his/her right of withdrawal, he/she must fill out the return form sent to him/her together with the product and deliver the product to the cargo/shipping company together with the return form. The BUYER reserves the right to make a declaration of withdrawal other than the return form.
c. The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.
4. The SELLER is obliged to refund the total amount collected, including the delivery costs of the goods to the BUYER, if any, within 14 (fourteen) days from the date of receipt of the notice of withdrawal. If the SELLER does not make an offer to take back the goods itself after the receipt of the notice of withdrawal, the BUYER is obliged to send the goods back to the SELLER via the cargo/transportation company that first delivered the goods to the SELLER within 10 (ten) days from the date of notification of exercising the right of withdrawal.
5. If the value of the product decreases or if return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER for its damages to the extent of its fault. The right of withdrawal cannot be exercised in cases where the product is damaged.
6. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
7. The BUYER accepts that it cannot exercise its right of withdrawal in accordance with the first paragraph of Article 15 of the Distance Contracts Regulation in the following cases:
a) Goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider,
b) Goods prepared in line with the consumer's wishes or personal needs,
c) Goods that can spoil quickly or expire,
d) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable for health and hygiene reasons,
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) Books, digital content and computer consumables presented in material form if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods,
f) Periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement,
g) Services related to the utilization of free time for the purposes of accommodation, transportation of goods, car rental, food and beverage supply and entertainment or rest, which must be performed on a specific date or period,
g) Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer,
h) Services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal.
8. If the BUYER wishes to return any product from the campaign order within the scope of the right of withdrawal, the SELLER will make the refund payment by deducting the amount reflected in the basket as the discount amount from the price of the returned product.